Understanding Emotions

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Manage Emotions

Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity

Non-Verbal Communication Skills

  • Body Language
  • It’s Not What You Say, It’s How You Say It

Social Management and Responsibility

  • Articulate Your Emotions Using Language

Tools to Regulate Your Emotions

  • Seeing the Other Side
  • Self-Management and Self-Awareness
  • Giving In Without Giving Up

Business Practices

  • Optimism
  • Pessimism
  • The Balance Between Optimism and Pessimism

Making An Impact

  • Creating a Powerful First Impression
  • Assessing A Situation
  • Being Zealous Without Being Offensive