Situational Leadership

This workshop is foundational to the skill of leading and managing others. Some employees may require a great deal of direction, while others respond best to encouragement and recognition.  As a result, those in leadership positions become more effective when they vary their leadership style according to the needs of their employees and the particulars of a given situation.  Effective managers learn how to diagnose the situation and how to select the appropriate leadership style to match…


Unleashing the Power of Big Data for Decision-Making

The volume and velocity of data available today to analyze operations and better target resources was unthinkable even a few years ago, and the tools for analysis are proliferating with low-cost cloud and open source options. Big data analytics can bring a significant return on investment - up to $5 for every $1 when pursuing fraud or misuse of funds. Many frontline employees have sophisticated data skills or are enthusiastic to learn big data analytics and data visualization. Yet eager…


In this workshop, we will look at how to assess your strengths and your competencies by answering the question:  What skills do I have today that will carry forward to my next employment and what skills do I still need to develop? First, we look at how to do a personal assessment of these skills and how we can prepare to develop the skills in most demand.  Second, we create a career strategy by considering the kind of positions or roles would you like to fill in the next five years.  Third, we…

“Nothing endures but change.” Heraclitus. For some, change is easy.  For others, change can be compared to barreling down the Colorado River in a ten-person raft in white water rapids. In white water navigation, things are only partially under control, yet the effective navigator of the rapids is not behaving randomly or aimlessly.  We will learn to apply principles to help better cope with the present and be prepared with helpful strategies for the future.  Frontline staff…

Each and every day we have dozens of interactions: some pleasant and some not so pleasant.  Over the years, we’ve each developed patterns of behavior we’ve grown into as ways of responding to difficult people and situations. The way we act in any given situation is usually a factor of personality, environment and the unique stressors of the moments. We will look at new ways of reacting intended to minimize difficulty and/or even turn a situation completely around. Sometimes, if we are willing…

Sub Title: Building the Future Based on the Success of the Past  Let’s build a sense of hope and optimism.  Let’s co-create our future.  Success builds success. Let us go from strength to strength. What we talk about, gets repeated. Where have you had success during the past year?  Bring your successes and be ready to share them.  Applying the theory of Appreciative Inquiry, let’s talk about what is already working successfully, so that we may carry that into the…

The most important aspect of managing a business today is finding and keeping the right people.  Every company wants to have the best and brightest employees, and with the right management principles and technique that can be achieved. With an organizations workforce generally being its highest percentage of costs, does it not make sense to invest accordingly? Managing talent properly ensures you are developing a more skilled workforce and attracting better and more skilled new hires.  We all…

Effective coaching drives all successful organizations. Feedback has shown that the primary reason organizations employ coaching and mentoring activities is to improve effectiveness and increase skill levels. Benefits to the employee can be characterized as access to detailed knowledge, individual attention in terms of training and development and career path progression. In this workshop, you will learn key coaching skills you can adopt to deliver exponential results. Contact for pricing

Creative thinking is the foundation for innovation; innovation is the process that transforms creative ideas into products, services, and processes.  We want to cultivate the ability to imagine and generate new ideas with enough agility to successfully implement them in our new complex and matrixed world. Think about what issues your customer and clients deal with on a day to day basis.  How might you help them be more effective and efficient? There is no such thing as a perfect idea…